Return & Exchange Policy www.91aisenb.com Return & Exchange Policy Effective Date: August 12, 2024 Thank you for shopping at 91aisenb. This document governs all returns and exchanges of Sen Bei E-Commerce Co., Ltd. (hereinafter referred to as 91aisenb.com). If, for any reason, you are not satisfied with your purchase, we invite you to read our return policy carefully. Jiangsu Aisenbei E-commerce Co., Ltd. reserves the right to modify all or part of this return and exchange policy at any time. Definitions For the purposes of this Returns and Exchanges Policy, we have established the following definitions: Products means all goods and services sold on 91aisenb.com. Customer means an end-user customer who purchases directly from a distributor or wholesaler. The Company (referred to as "the Company", "we", "us" or "our" in this Agreement) refers to 91aisenb.com, with an address at Aisenbei E-Commerce Co., Ltd., Changshu City, Jiangsu Province. An order is a request you make to us to purchase a product. Website refers to 91aisenb, which can be accessed through 91aisenb.com. You are the individual who uses our Service or, where applicable, the individual who is using the Service on behalf of a company or legal entity. What is 91aisenb.com's return policy? We accept returns. Items you can purchase from us are returned within 7 days of the original purchase date, unless otherwise stated in Exceptions to our Return & Exchange Policy, provided that the item meets the following conditions: Items must be returned in their original packaging. If more than 7 days have passed since the date of your purchase, we are unable to offer you a refund or exchange. Exceptions to the Return & Exchange Policy Only listed items are eligible for refunds, and special items are non-refundable. Return & Exchange Process If your purchase is eligible for a return or exchange, make sure to follow the steps below to begin the return and exchange process. Notify us Please notify us of your intention to return or exchange your goods as soon as possible. You can notify us in the following ways: By Email: 954477298@qq.com If we have any questions or concerns regarding your return or exchange request, we will contact you via email. Returning Merchandise The following provisions do not apply to the sale of digital products. If you're purchasing a digital product or service, skip to step 3. Please send the item back to us. You are responsible for the costs and risks incurred in sending the item back, so make sure you use a reliable courier. Send the item you wish to return to the following address: No. 902, Building 6, Oriental Haiyue Garden, Sports Avenue, Wujiang Economic Development Zone, Suzhou City, Jiangsu Province, we are not responsible for items damaged or lost in transit, so please be sure to ask the courier company for proper tracking information when sending items. Inspections & Refunds Upon receipt of the returned item, we will conduct a full inspection and notify you by email within a reasonable time if you are entitled to a return or exchange.1. If you are entitled to a return, we will process your return request within 48 hours. Refunds will be credited back to the bank account via the original form of payment within 7-15 days of approval (the credit amount will be returned to your original payment method). 2. If you have requested an exchange, we will send the replacement item to your address within 24 hours of processing your return. (The specific arrival time is subject to the logistics company's order number and query the transportation efficiency, which can be reached in 7-15 days in Southeast Asia and 15-30 days worldwide.) To follow up on the status of your return or exchange or to have any other questions and inquiries, please contact us: By email: 954477298@qq.com